CHECK-IN & CHECK-OUT
- Check-in: from 15:00 to 18:00
- Check-out: until 11:00 am
Any check-in after 18:00 will be either done by our staff of via a self check-in procedure with electronic keys.
Guests that fail to leave before 11:00 am will be charged for an additional full day’s accommodation fee. If the Guest refuses to leave, we reserve the right to enter the accommodation, remove their belongings, change the locks, and also take further action with local authorities as may be necessary (the Guest will be charged for the costs of any such action).
CharmingLoft is not responsible for any item left inside the apartment. Any belongings found at the apartment will be returned upon request. The Guest is fully responsible for all charges related to the process of getting back their belongings.
PORTUGUESE TOURIST TAX
Please note that Lisbon has a city tax of 2 Euros per person, per night, which is not included in the total reservation price. The city tax must be paid in cash upon check-in and a receipt from the city will be given. This tax is charged only to guests aged 13 and older. The maximum amount of tourist tax per guest is 14 Euro (equivalent of 7 nights).
APARTMENT KEYS
When Guests check-in, CharmingLoft will provide two sets of keys. Please be careful not to loose or leave them inside the apartment. Additional fees will be charged for lost keys or lock-outs. Fees are charged as follows:
- Lost keys: €100
- Emergency staff visit (between 9:00am to 10:00pm) – €0
- Emergency staff visit (between 10:00pm to 9:00am) – €30
- Hiring a locksmith service – full fee charged by the service provider, based upon the complexity, materials, time spent and other variables.
Please be advised that it may take up to 2 hours for us to arrive in order to assess the situation and take action.
Guests must return all keys on departure.
GUEST HOUSE RULES
- All Guests are required to show identification upon check-in and authorise their ID to be submitted to the Portuguese border control authorities. In case of denial, check-in will be refused and the authorities informed. Only Guests that are specified in the reservation, and have previously registered at the reservation platform will be permitted in the apartment.
- People other than those in the Guest party set forth above may not stay overnight in the apartment. Any person in the property is the sole responsibility of the Guest.
- Smoking and Pets are NOT allowed. Smoking in the apartment or any pets on premises at all may result in forfeiture of some or all of the security deposit or incur an additional fee. If Guests smoke at the balcony, they should make sure to dispose the cigarette buts responsibly in the apartment garbage bin.
- Appliances and devices – If an appliance does not work, or the Guest is not sure about how to use it, he should contact us for support.
- Only use furniture and appliances for their intended uses. The Owner is not responsible for any damage to personal articles washed in the supplied washing machine.
- Items in the apartment – All items that are found in the apartment belong to the Owner and are not to be moved or removed from the property even during the stay.
- Cleaning – The apartment will naturally be cleaned before you arrive. But it should also be left in a reasonable condition when you leave. You don’t have to act like a cleaning fairy, but we ask that you tidy the apartment and correctly dispose of any waste.
- There is no daily housekeeping service. While linens and bath towels are included, daily maid service is not included in the rental rate.
- Garbage – please do not leave outside the door of the apartment or outside the door of the building. Use the rubbish bins in the street that are provided for this purpose.
NOISE AND BEHAVIOR
- No apartment is totally soundproof, and a certain level of noise is unavoidable, especially in apartment blocks. However, we do ask that you consider your neighbours, just like you would do at home and keep the noise down, particularly in the evenings and at night. On behalf of the neighbors; thank you for the good nights’ sleep!
- We do not accept reservations for illegal or immoral activities.
- Do not invade the privacy of the Owner or publish or reveal anything which might allow a third party to identify the address of the property or the identity of the Owner (even if such information is already in the public domain).
- Guests have primary responsibility for their own safety during their stay. Guests must listen to any instruction or explanation which is provided by check-in staff when showing the accommodation.
- If a Guest becomes aware of anything during the stay which is believed to be a health & safety risk, they must inform us immediately.
- When leaving the apartment, Guests must be sure to leave doors and windows closed, the air-conditioning and the lights turned off.
- The apartment is privately owned. The Owner is not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Owner is not responsible for the loss of personal belongings or valuables of the Guest. By accepting this reservation, it is agreed that all Guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
MAINTENANCE AND PROBLEMS
- Any and all problems inside the apartment (ex. electric problems, equipment malfunction, water leaks), must be reported to us immediately. While respecting the reasonable privacy of the Guests, the Owner reserves the right to access the property at all times if necessary for inspections, repairs, and emergencies. Depending on the problem, the resolution might take up to 72 hours or even more if it depends on third party services.
- In the rare case that the apartment becomes unavailable, e.g., due to damage from a water leak, or by any circumstance beyond our control, the Owner won’t be liable for the inconvenience caused. However, he will take any necessary steps to relocate the Guests to an apartment with similar characteristics. If the Guests don’t accept the relocation, the total amount (excluding costs related to the days when the apartment was used by the guests, if applicable) will be refunded, but the Owner won’t be liable to the Guests for any further amount in respect to the cancellation of the booking.
APARTMENT DAMAGE
Guests agree to pay the cost of any damage to the accommodation or contents. Guests hereby authorise the Owner to charge such fees to the credit or debit card supplied when making the booking.
ABOUT THE TERMS AND CONDITIONS
CharmingLoft reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Charming Loft service to review these terms and conditions in the case of a change before making a booking.
By agreeing to use the Charming Loft service it is understood that the Guest accepts any changes and that all parties will comply with these changes.
These terms and conditions do not affect the Guests’ consumer statutory rights.
APPLICABLE LAW
Since CharmingLoft Lisbon Avenida is stationed in Portugal, these conditions are subject to Portuguese law. The Portuguese Courts shall have sole jurisdiction in the event of legal action concerning any accommodation booking with CharmingLoft.
